Every business in the channel wants to gain an advantage against competitors and improve their response times to complete projects and when issues occur. The best way to achieve this is by creating a high performing team with the skills and expertise to work efficiently on a range of requirements. Here are some ways that you can maximise the working efficiency of your IT team to provide the best service to your customers and prospects:
#1 Understanding user demand
Understanding what your end users need is key to meeting their requirements. If you can improve response times when issues occur, you can improve your customer’s network uptime. In order to do this, you’ll need to have a system in place which ensures your IT system availability and accelerates your business by focusing your processes which will reduce the burden on your network. This can enhance customer loyalty and trading accuracy, as well as help to develop better response times with efficient and proactive problem solving.
#2 Optimising response times
Downtime can be extremely detrimental to your clients, and as an IT provider, you will be required to solve problems as quickly as possible to ensure uptime. Monitoring your customer systems 24/7 means you are notified as soon as there is a problem or the network drops out. This gives you more time to solve the issue – perhaps even before your clients notice. With server monitoring and application performance monitoring you will know the performance of your clients’ IT infrastructure in detail and be able to optimise processes to ensure the fastest troubleshooting and least downtime.
#3 Taking a holistic approach
Sometimes the invisible issues are the ones which have greatest impact on performance. Taking a holistic approach to your customers’ IT infrastructure will allow you to go beyond problem solving when obvious issues occur, but to also look at where improvements could be made. If your team goes above and beyond to identify areas to improve within the infrastructure, a lot of time can be saved.
#4 Planning for future growth
Part of creating a high performing IT team is making sure that they’re looking for future requirements for each of your customers. What is required at the present moment may be different in the future, so creating an infrastructure that is scalable is important. Your team should establish an IT infrastructure that can scale up or down easily without a significant impact on the day to day operations. Planning ahead will also mean that your team can implement new systems efficiently as soon as they’re required, and reduce any time wasted to deliver customer projects.
#5 Improve agility
Ultimately, within your team, you’ll want to encourage engineers to make fast decisions, identify problems immediately to ensure the shortest possible response times. This will give you a competitive edge amongst others in the channel and enable you to deliver consistently high standards of service.
Find out more today by giving Marathon a call today on 020 8329 1000.