IT resellers and distributors have a huge responsibility to their customers, to provide them with the best IT infrastructure and solutions to meet their needs. Customers will have varying requirements and need different levels of support, depending not only on their business but also due to whether there are any ongoing projects.
Professional services partners can add value
Sometimes it can be difficult and time-consuming to deal with a large volume of support enquires in-house, but for your customers, the ability to contact you whenever required is often non-negotiable. Professional services partners can add value to your company and grow your clients’ business for the long term, by providing the services required. One such service is a White Label Help Desk with 24/7 support.
What does 24/7 support offer?
Offering 24/7 support to your customers creates stronger client relationships, whilst utilising it on a white label basis means that you are also free to prioritise your key in-house strengths and processes. This gives IT resellers the ability to offer full-time support without the commitment and cost of taking someone on internally to deal with this, which in turn makes the business more scalable.
Bespoke requirements for your customers
Utilising a white label 24/7 support service can also mean having a bespoke solution tailored to your requirements – companies can choose to request a number of hours of support within their agreement, across a period of months or an annual basis, or work on a funds-based solution whereby support is paid for as and when required. They could also have a fixed contract with unlimited support and calls, meaning that support is extremely flexible and can be provided as per the needs of your customers. This cuts costs and increases overall convenience.
How does it work on a white label basis?
Support can be provided on a white label basis. This can entail calls being taken 24/7 with your customers being under the impression that this support centre is simply part of your offerings. It can range from simple telephone support to actually solving ongoing issues over the phone.
If this is something that would assist you in dealing with your clients and meeting their support requirements, give Marathon a call today on 020 8329 1000.