Downtime for your customers’ network can be catastrophic if it is ongoing for a long period of time. This is true regardless of the industry that your clients are in, since downtime can affect the services that your clients are able to deliver to their customers. As their IT supplier, your clients will be relying on you to provide them with a reliable IT system that will function at optimum performance with as little downtime as possible.
Ongoing network monitoring
Ongoing network monitoring is a useful tool for ensuring the highest possible uptime for your clients. Being able to guarantee uptime can be crucial for them being able to provide the best service to their customers. Not only does ongoing monitoring mean that you are informed of any issues as soon as they occur, but this also means you can work to resolve them as quickly as possible for your customers.
Similarly, it can also highlight any areas for future improvement that could be made more efficient, or that need updating. This can prevent issues occurring in advance, and further reduce downtime for your clients. Ongoing monitoring also gives you the chance to regularly update your clients’ systems and discuss with them any changes they want, such as introducing new software or additional functionality that they require.
Get ahead of your customers
Network monitoring can be automated to send alerts to you when there are outages. For example you might receive an email to alert you as soon as the network experiences an issue, at which point you can act to resolve it. Often this gives you a chance to solve the problem before your clients even experience any reduction in functionality or services.
Strong customer relationships
Being able to deal with issues immediately through instant alerts allows you to provide the best levels of customer service possible. Providing a consistently efficient and reliable setup is key to keeping customer trust and building strong customer relationships. This creates a good reputation for your business as well as potentially saving your customers’ money and a range of technical issues.
If you require additional resources and engineers for installation or consultation of network monitoring services for your clients, Marathon offer this on a white-label basis. Get in touch today by calling 020 8329 1000 to discuss your requirements.