It is vital as an IT provider to give your clients a system that is highly available, and operates continuously with as few issues as possible. Whether your clients are small businesses, schools, or large corporations, any downtime can have serious effects on the day-to-day processes of the company. Downtime can be caused by a number of different factors, which can lead to problems that affect customer relationships and services; so systems that are highly available offer huge benefits to your clients.
Early error detection
Detecting errors early has a major part to play in resolving problems quickly and reducing downtime. Setting alerts, for example through proactive network monitoring, will notify you of any issues immediately, and allow your team to resolve them straight away.
Reduced downtime and greater recoverability
Disaster recovery planning (DRP) is a key element to offer your clients resilient systems with the highest availability. If you put measures in place to deal with disasters, then the process of dealing with them will be a lot more efficient. For example, in the event of a data breach, there will be designated members of staff with responsibility for different procedures to restore the system functionality and securely.
A more reliable system
There are many options to consider for your clients individually that could help to provide them with a system that is as reliable as possible. One option is moving towards a virtualised environment. This is a strategy that a growing number of businesses are now choosing, since it provides greater backup abilities and the secure storage of any mission critical information. In case of disaster, your client can work remotely from home.
Greater overall working productivity
Planning an IT infrastructure that will be reliable and consistently available is vital for productive work and the highest revenue for your clients. The system you provide them with must be able to help them to deliver their best services to their customers.
Extended support and setup
In most cases, it’s likely that you’ll have a Service Level Agreement (SLA) with your customers to guarantee the time within which you can solve any issues that they have. Marathon know that this can stretch your resources and sometimes you may need an extra pair of hands to get the job done.
We have a team of skilled engineers, each with different specialities, to ensure that we can act as a white-labelled extension of your team. Whether it’s setup or our white-labelled help desk services, find out how we can deliver flexible services to assist on a short term basis on longer term to build high availability systems for your customers by calling 020 8329 1000 today.