Increasing recurring revenue and argin for IT resellers and building stronger client relations.

Marathon is a professional services partner for IT resellers and distributors across the whole of the UK helping to deliver their IT solutions as a white label service or as a nominated partner.

Marathon’s channel support packs now offer resellers an opportunity to add even more value and grow their client business on a long term basis.

Support service modules can be bought individually or as a pack and are paid for on a monthly or annual subscription, in advance, your choice.

Two standard support packs are available which can be mixed and matched as required:

 

System Support Pack

  • Service desk
  • Remote support
  • On site support and backfill
  • Remote management & monitoring
  • Fully managed/ outsourced IT

Cloud Service Pack

  • Email Anti-Virus/ Spam
  • Email continuity
  • Email archive
  • Penetration Testing
  • Anti-Virus/ Spam for Web
  • Online backup
 

 

What are the benefits?

  • A support or managed services contract is the basis for driving long term, and close client relationships and being perceived as a true value add partner
  • Allows your client IT resources to stay focused on their core tasks and priorities
  • Allows channel sales people to focus on selling and not getting involved in their customers technical problems
  • Clients will benefit from not having to manage their software cloud services renewals as they are now provided as part of their support contract
  • The services scale as your clients grow by simply adding more devices, users or storage to the packs
  • Gives your client confidence that expert help is a phone call away

 

System Support Pack

  • Service Desk - Marathon’s service desk offers 1st,2nd and 3rd line helpdesk support and is ITIL aligned to provide a fully managed or IT outsourced capability
  • Remote Support - Telephone and remote dial in support enables our support team to quickly diagnose the route cause of issues and includes a full remote control capability
  • On Site Support & Backfill - For clients requiring regular on site housekeeping or a guaranteed SLA to site, our field engineer are highly trained across multiple technologies. Where holidays or sickness are causing a resource problem, Marathon provide both CRB and SC cleared, full time employees, from 1 day to longer term engagements.
  • Remote management & Monitoring - Lifecycle management for Server, Networking and Security device s is provided for by proactively monitoring alerting and managing infrastructure 24x7x365.

Cloud Services Pack

  • Email Anti-Virus / Spam - Marathon's Antivirus service gives your clients real-time threat protection against viruses, spyware and other malware without slowing down desktop devices even during scans and updates
  • Email Continuity - Allows clients to access and respond to email even if their on premise email server is offline
  • Email Archive - Archive emails and documents in their original state – in a central, tamper-proof store – to help with compliance, e-discovery and internal investigations
  • Anti-Virus / Spam for Web - Protects servers, PCs and laptops on the move, from websites pushing malware, phishing sites, proxies, spyware and adware, botnets, and SPAM.
  • On Line Backup - Advanced de-duplication, compression and security techniques ensure fast backup with minimum storage requirements, which saves on cost and protects client data