As a professional services partner for IT resellers and distributors across the whole of the UK, we help to deliver your IT solutions as a white label service or as a nominated partner. Our IT Service Desk now offers resellers an opportunity to add even more value and grow their client business on a long term basis. We help you to give your clients confidence that expert help is a phone call away.
What will our White Label Help Desk add to your business?
Using our white label support desk, we can help you to develop long-term client relationships whilst you can focus on your core tasks and priorities. Your business will be scalable as you grow your customer base, simply by adding more incidents, devices or users to the contracts.
We deliver your requirements
The IT Service Desk service is delivered to match your brand or as a generic unbranded service and can be paid for on a monthly or annually, in advance, your choice. We do not charge cancellation penalties or minimum terms of service but 1 to 3 year contracts carry substantial cost savings.
What technical support do we offer?
The IT Service desk provides technical incident management and resolution across your clients IT infrastructure with supported technologies including but not limited to:
- Hardware Maintenance
- Desktop Support Services
Bespoke flexible service desk options
The Channel IT Service desk is the most flexible of its kind with bespoke contract options to suit every client’s needs including:
- A predetermined maximum number of incidents over a monthly or annual period
- Funds based so that clients can call of incidents and service levels based on business priorities
- Unlimited numbers of calls for larger organisations
- Integrated with other services including hardware maintenance, device monitoring and on site support