Do you (really) know your customer?
Customers change. What you knew about them yesterday may not be true today.
Customers change. What you knew about them yesterday may not be true today.
Like it or loathe it, these new regulations have certainly moved many customers to invest in data compliancy, in varying degrees.&nb
Does the technology and means for managing security risk meet the pace and speed, of ever-changing threats faced by your customers?
In addition to the jokes about our choice of Christmas hats, the points raised in our article "
I know!
How will you achieve your target this month? Well, if we could sell more, with every opportunity we get, that would help - right?
Can we sell the Cloud in the same way as we s
Endpoint devices haven’t always been so mobile. For those that remember they were huge ugly beige-coloured boxes, gathering dust un
As I’ve been travelling, I’ve overheard a few heated conversations that IT services projects are stalling or on hold, because of the
Distributing audio and video signals over the IT network is an innovative approach that allows for flexible, configurable and scalab
We all know that Services are a key part of delivering customer success.
Mike is a Director at BURA MarkIT, a fast growing London-based reseller working exclusively with Marathon Professional Services. Wh
You don’t need us, to tell you, that GDPR is massively over-hyped!
It’s surprising how many people often forget about selling managed services!
AV is an exciting place to be right now.
According to the government’s 2017 Cyber Security Breaches Survey, 46% of businesses experienced a cyber attack in the 12 mont
The GDPR has been the hot topic for many businesses recently – it comes into force in May this year and brings with it a raft
Research in March 2016 established that 93% of all phishing emails contained encryption ransomware.
Ongoing network monitoring is becoming an increasingly essential component in effective IT delivery.
The EU General Data Protection Regulation (GDPR) is scheduled to come into force in the UK in May of this year.
The General Data Protection Regulation (GDPR) is a hot topic in the IT world right now, particularly with respect to the impact poor
You might be currently up to your neck in Christmas deadlines and festive schedules but what happens after that?
Penetration testing is designed to evaluate security, to highlight any flaws and to provide insight into vulnerabilities.
Data management might not be the sexiest of topics but there’s no doubt that it’s a business investment that can have a
Christmas is a notoriously busy time for UK businesses.
We know as an IT provider, you may have a range of customers whose demands fluctuate over time.
It’s a constant challenge for any business to balance the need to meet changing customer requirements with the necessity of co
A white label help desk is an outsourced solution that provides a help desk experience to your customers.
A firewall is a vital first line of defence against a range of potentially crippling cyber-attacks, and whether they realise it or n
Cyber Essentials is a UK-Government-backed cyber-security scheme which encourages businesses to take steps in order to prevent and p
The new General Data Protection Regulation (GDPR) comes into force in the UK in May 2018.
Businesses are seeing an increase in the number of malicious emails being received on a daily basis, with it being estimated that ne
As a business with a detailed data management plan in place, your customers can focus on their internal operations and day-to-day pr
Business is now being approach from a perspective of data and how the data that you have in-house can influence the way that differe
Big Data is acquired as more and more customer behaviour is being measured and monitored over time.
Every business processes different data on a daily basis, whether this is internal or customer data, and how you manage this data ca
Cyber threats are a risk to SMEs on a daily basis, and in many cases SMEs are targeted more frequently than larger enterprises.
Problem solving for your clients is all about resolving problems quickly to reduce downtime.
Summer time is often the busiest time of year for many companies.
Cyber security is talked about increasingly in the news, both worldwide and on a more local level.
According to the Cyber Securit
Cloud computing provides a model through which businesses can access flexible, high quality, on demand resources, including computin
‘Disasters’ come in all shapes and sizes for businesses.
If you don’t regularly assess your customers’ IT support requirements and whether you’re meeting these, you might
Just a month after the WannaCry ransomware attach crippled the NHS, another ransomware attack has affected a dozen countries across
Microsoft Azure is making some changes recently which is affecting a number of customers using their services.
Downtime is one of the biggest causes of customer relationship breakdown and damage to a company’s reputation.
Clients rely on their IT provider to set up, maintain and manage their networks and systems to ensure that they have the highest pos
A large scale cyber-attack took place last week on Friday 12th May.
CRM systems can help businesses to manage customer data more effectively.
Cyber Essentials is a government-backed scheme that is comprised of 5 strategies which work together to actively prevent cyber attac
Last Sunday, 23rd April saw the 37th London Marathon take place.
As an IT provider, it’s your role to understand the requirements of your clients and ensure you are offering the best solution
Customers love it when their suppliers are proactive, taking steps to improve service or deliver something new for their clients.
If you’re looking to move your customers’ files to Office365 then it’s essential that everything is accounted for
This week, the Minister of State for Digital and Culture, The Rt. Hon. Matt Hancock, made a major announcement.
A skills gap occurs within the IT sector when there is a lack of specific resources around a particular area or skill.
Downtime for your customers’ network can be catastrophic if it is ongoing for a long period of time.
In sport, an opponent poses a challenge and a solution has to be found to counter it.
Disaster recovery is one of the most important things you can set up for your clients, since it protects them against downtime and e
The Cyber Essentials Scheme looks to reduce cyber security threats faced by businesses such as yourselves and your customers.
If your customers require high levels of support, then offering a 24/7 Help Desk Service to your clients should be a top priority.
Every business wants to work at their optimum and perform to the best of their abilities.
OneDrive for individual use is simply a personal cloud solution from Microsoft.
Security is a growing concern for many companies as hackers and identity theft are rife in the digital world.
The countdown to when the GDPR (General Data Protection Regulation) becomes law is under way.
Poor customer service and support levels are major pain points for customers, which can lead to the end of client relationships or r
It’s almost a guarantee that your clients will experience downtime at some stage – whether this is due to human error, s
The best backup solutions in the market are cloud based.
The General Data Protection Regulation (GDPR) is the European equivalent of the Data Protection Act.
In the IT sector, the skills gap is the requirement that is not being filled by some businesses as they lack the resources in-house
Website downtime can be devastating for business, especially those operating in the e-commerce sector, or other services industries.
Support contracts are a way to guarantee repeat and regular income and profit even during quieter periods, which can be significant
If you’re wondering about whether you should deploy Windows 10 for your clients, there are a number of considerations to make.
Planning for unknown circumstances isn’t always straightforward, but implementing a disaster recovery plan can minimise the im
Cloud computing, along with mobile technology, provides your customers’ employees the ability to work from any location that h
Recent studies by IBM
As an IT provider, it’s important to always be fully aware of the best solutions for your clients and how they may benefit fro
The most effective Disaster Recovery Plans (DRPs) are tailored to the business’ needs.
It’s quickly becoming the norm for IT resellers to become certified in different specialist areas.
There are a number of benefits to moving to the cloud.
Over the past year or so, Microsoft has been offering existing customers the opportunity to upgrade to Windows 10 at no cost.
Outsourcing on a white label basis is a legal way of utilising the products or services of another company and taking credit for it
Cloud computing enables resources to be shared and used more easily.
IT resellers and distributors have a huge responsibility to their customers, to provide them with the best IT infrastructure and sol
At the beginning of August, Marathon was pleased to announce that we partnered with Bramble Hub.
Despite the fact that back in 2014 some high profile security breaches made big news, companies are still finding themselves vulnera
As an IT supplier it’s critical that you implement a backup system for your clients to maximise their uptime.
On Friday 29th July we finally saw the end of Microsoft’s offer of upgrading to Windows 10 for free.
Marathon has now introduced a new service for our clients.
Every business in the channel wants to gain an advantage against competitors and improve their response times to complete projects a
There is a growing concern in the channel that government and public services sales are becoming more and more difficult and costly
Technology and IT infrastructures are essential to the successful running of any modern-day business.
An increasing number of IT resellers are now choosing to become Cyber Essentials accredited, but why is this?
Priority management is a large element of delivering client projects and IT requirements.
It’s likely that some of your customers may be familiar with the idea of virtualisation, however they might not be aware of th
As an IT provider, you may have a range of customers whose demands fluctuate over time.
Business productivity is pivotal within any company, whereby employees can work efficiently and effectively at all times.
As we begin to approach the middle of the year, companies are asking what 2016 has shown so far about the future of cloud, and what
With society turning more and more to technology for their business requirements, it is no wonder that a growing number of businesse
Many business owners can assure that having a small business will deter hackers from targeting them, but this isn’t the case.
As an IT manager or provider in general, it’s vital that you are up to date with the latest technology and its reliability to suppor
Since its launch in 2012, over £900m worth of sales have taken place via the G-Cloud platform.
Do your customers often require support throughout the day?
The running of any business, including SMEs, entails the managing of many challenges and priorities.
There are various requirements that you should be looking for when selecting a hypervisor solution for your clients.
VoIP, or Voiceover Internet Protocol, is slowly replacing the traditional phone line for a number of businesses.
There are many benefits that come from using a Virtual Data Centre where physical storage centres are located offsite.
It seems that every few months there’s another high-scale security breach reported in the news.
We are proud to announce that Marathon has now been awarded with both Cyber Essentials and IASME Cyber Security Accreditations, allo
A large amount of business today is conducted online, including communications with customers, ordering and financial transactions.
System Center Configuration Manager (SCCM) has become the latest Microsoft product to receive a revamp.
People are constantly hearing about the IT Skills Gap and it’s not just from the technology writers but also in Government and
Most resellers are viewed purely as suppliers of IT by their clients and therefore never attain close partnership status and have no
It’s no secret that January marks an important time for many businesses as they begin to review their infrastructure and see h
VoIP is simply delivery of voice communications and multimedia sessions over Internet Protocol.
One of the industries with the highest risk of security breaches in the hospitality industry.
Managing your customers’ IT infrastructure involves more than simply ensuring that there are effective systems in place.
IT is at the centre of most businesses today, making them vulnerable to all of the problems that can come with aging infrastructure,
For most businesses, securing network infrastructure is key to everything from ongoing efficiency to effective disaster recovery.
As sensitive data becomes more and more virtual, the more cyber security becomes of paramount importance.
Talk Talk is a name that has been making headlines in the last month – for all the wrong reasons
Communications are a fundamental part of any business infrastructure and the most ideal solutions are often those which can be integ
Synerway is a pioneer in backup appliances.
Despite the growing awareness of cyber-crime, many businesses fail to address these threats and put measures in place to prevent the
Downtime can be a huge issue for a growing number of businesses, particularly when dealing with customers online.
Migrating IT infrastructure into the cloud is becoming increasingly common practice within businesses looking to store and manage th
When you’re choosing a hypervisor for your clients, you need to consider a number of elements to ensure that the solution you
Your clients will look to you as their IT provider to give them the best possible backup and storage solutions to prevent downtime a
More than ever organisations are needing to migrate core IT services such as Microsoft Active Directory and Exchange to new domain i
Telecommunications within a business can be a huge expense, and Voice over IP (VoIP) is a fantastic way to integrate communications
The importance of having a secure and compliant IT infrastructure is becoming more and more clear.
As an IT provider, you’ll want to make sure that your clients are always fully prepared for any disasters that may occur.
It is vital as an IT provider to give your clients a system that is highly available, and operates continuously with as few issues a
We live in a culture where businesses are becoming increasingly reliant on technology.
As an IT provider, it’s your job to ensure that your clients are prepared for any disaster and protected against any downtime
It is hard to predict when unexpected circumstances may arise which disrupt your day-to-day business operations.
Every client is different and as their IT provider it’s your job to decide which storage solutions are best suited to them.
IT providers face a huge responsibility for ensuring the highest uptime for their clients’ systems.
Migrating into the cloud is something that is becoming more and more popular as businesses move towards an integrated approach.
Voice over IP (VoIP) converts analog voice signals into digital data in real-time using an IP address.
Businesses worldwide require continued access to critical data in order to maintain their everyday operations and maintain revenue.
At the end of September last year, Marathon Professional Services partnered with Bramble to review the Business Continuity and Disas
Designing a network infrastructure for your clients can be a time consuming process, demanding a large amount of planning and setup.
Planning IT infrastructure to meet your clients’ requirements is about fulfilling their practical needs, whilst considering th
After the success of VMware vSphere, many other notable hypervisors have emerged in the market such as Microsoft Hyper-V, KVM and Ci
The hospitality industry has recently suffered from a number of information security breaches, including many high profile companies
There is no doubt that you’ll have heard about the Holborn fire at the beginning of last month.
Every business requires efficiency and the ability to work productively.
Does your business deal with customer support over the phone?
DEFRA selects Bramble and Marathon IT Services to review its critical IT Business Continuity and Disaster Recovery provisions.
As I’m sure you all know Windows Server 2003 Reaches End of Life on July 14th 2015 and this presents a challenge to many organ
Well the obvious answer is very but never is it more important than when you are part of such a big
On July 10th Marathon PS will be managing the technology for the Standard Chartered City Race.
Marathon Professional Services currently have vacancies for a helpdesk engineer, a systems engineer and a senior consultant.
Marathon launches its new range of Packaged Services.
Remember that it will no longer be supported after July 2015.
Marathon Professional Services is a Technology Partner to Technology Resellers and Distributors across the whole of the UK providing