As an IT provider, you’ll want to make sure that your clients are always fully prepared for any disasters that may occur. You need to design their infrastructure in such a way to allow a quick recovery and reduce downtime. Why is this necessary? It’s important that your clients are able to provide consistent communications and services to their customers, and downtime can compromise this.
Whilst it’s true that not all businesses will face a large-scale issue, it’s likely that you’ll need to bear in mind the following 4 things and plan against them to avoid downtime.
#1 Hardware goes wrong
Even when you provide your clients with the best quality hardware, there’s no guaranteeing that something won’t go wrong. Whilst you can ensure that you choose reliable hardware, don’t neglect to back up your clients’ data in a secure location on a regular basis to store it in a different location. This way, should any hardware failures occur, such as accidental damage, then no data will be lost, and it can be restored. Consider making hardware redundant by using virtualisation across multiple SANs.
#2 Uncontrollable circumstances may occur
As per point #1, unexpected disasters can occur. Damage to hardware can be incurred by anything from extremes like flooding, a lightning strike during a storm damaging the system. Without a DRP in place, the time taken to recover from a disaster of this scale can be increased, and long-term effects can be damage to their business reputation and future customers due to the knock-on effects to their customers. Consider using high availability solutions which mirror server environments across geographic areas.
#3 Users will make errors
Just as nature and hardware are unpredictable, so are people. Some of the worst disasters that you’ll have to protect against as an IT provider is your own client and their employees. It’s often too easy for staff members to accidentally delete something important or to edit something incorrectly, with serious consequences. Having data backed up and a DRP in place will help to resolve issues faster and more efficiently. Ensure strict procedures are in place with permission settings requiring multiple user approval to make full changes to infrastructure.
#4 Lack of business continuity and reliability
Your clients will have customers that are relying on being able to communicate and receive services from them continuously, and downtime can prove detrimental to this. Your client will be looking to you to provide them with a suitable infrastructure and advise them with a disaster recovery plan to reduce the impact of downtime that may occur.
What’s involved in a DRP?
Helping your customers with a DRP will help them to designate responsibility to individuals and determine the processes that need to be followed when downtime is caused. Part of this will also be your own prevention methods that are put in place such as increasing the security and making it more difficult for any data breaches to occur.
If you need an extra pair of hands or someone to take care of your client’s disaster recovery planning on a white-labelled basis, give Marathon a call today on 020 8329 1000 or take a look at the list of skills we offer.