Security is a growing concern for many companies as hackers and identity theft are rife in the digital world. What does it mean that app testing could create security concerns for your customers?
The countdown to when the GDPR (General Data Protection Regulation) becomes law is under way. From May 2018 breaches of GDPR will incur fines of up to €20 million (or 4% of company turnover). As Data Protection and GDPR advisors, Marathon is aware that being able to adapt to new data regulation laws in a timely way is a difficult, time consuming and costly process.
Poor customer service and support levels are major pain points for customers, which can lead to the end of client relationships or reputation damage for your business. Another frustration for your customers is being kept waiting a long time on hold, then the available engineer not having the information required. Outsourcing your customer support can mean giving your clients access to 24/7 support services. Here are 5 reasons to outsource your customer support in 2017: