How could continuous monitoring improve your clients’ problem solving?

Problem solving for your clients is all about resolving problems quickly to reduce downtime. However, it’s also about proactive support, effectively monitoring processes and resources to prevent problems before they are able to impact day-to-day operations. So, how can you implement a continuous monitoring strategy to improve problem solving for your clients?

 

How to fill your skills gaps over the busy summer holiday period

Summer time is often the busiest time of year for many companies. There can be times where there is a lack of staffing due to holiday time being taken, and IT companies are no exception to this rule. This can also be down to staff leaving, or simply a project coming up at the busiest time which leaves resources limited. Even the best planning ahead can still leave skills gaps during the busy summer holiday period – so how can you fill this skills gap to ensure your customers’ projects are completed?

Are your customers oblivious to cyber security risks?

Cyber security is talked about increasingly in the news, both worldwide and on a more local level. Although this has increased awareness of the threats that businesses can face, there is still a disconnect between SMEs who consider themselves to be strongly protected against cyber threats and the fact that many of them are still experiencing security breaches on occasion, if not regularly. So, why is this the case? Do your customers believe that they are better protected than they actually are, whilst being oblivious to the real cyber security risks?

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