System Center Configuration Manager (SCCM) has become the latest Microsoft product to receive a revamp. Microsoft has diverted from releasing new major products on a regular basis, to updating existing offerings as “as a service”.
Many local government organisations share service centres to provide IT services. They face the challenge of supporting a number of IT users from different business units of one council and, quite frequently from several councils who have each been used to their own IT support teams.
People are constantly hearing about the IT Skills Gap and it’s not just from the technology writers but also in Government and from HR departments. Anyone who is anyone in the IT sector has a certain level of computer skills to match their own personal/business environment, however in the IT channel, there is a specific challenge which is to continuously enhance and update skills to match the demands of the customer.