A large amount of business today is conducted online, including communications with customers, ordering and financial transactions. When downtime occurs, this has a substantial impact on the level of service that companies are able to deliver, and can damage client relationships and cause loss of business if it’s not resolved quickly. As an IT provider, part of your role is to guarantee as much uptime as possible for your clients. Network monitoring services have a huge part to play in reducing downtime for your clients’ businesses.
System Center Configuration Manager (SCCM) has become the latest Microsoft product to receive a revamp. Microsoft has diverted from releasing new major products on a regular basis, to updating existing offerings as “as a service”.
Many local government organisations share service centres to provide IT services. They face the challenge of supporting a number of IT users from different business units of one council and, quite frequently from several councils who have each been used to their own IT support teams.