How can you tell when your customers need to improve their IT support?

If you don’t regularly assess your customers’ IT support requirements and whether you’re meeting these, you might find that there are gaps in the support that you’re providing. Failure to do regular “check-ups” to ensure that sufficient support is in place can lead to your customers being forced to spend more than they need to on support, and struggling to meet all their requirements for maintenance and productivity.

History Repeats Itself: Recent Cyber-Security Ransomware Attacks

Just a month after the WannaCry ransomware attach crippled the NHS, another ransomware attack has affected a dozen countries across Europe and Asia, infecting thousands of computers through the same vulnerabilities that the WannaCry attack exploited. This series of events really showcases just how important it is to take every step possible to protect your business, making sure you have systems in place to regularly update software and hardware in compliance with demand and risk and protecting your machines with anti-virus programmes and active management.

 

Will your customers be affected by the changes to Microsoft Azure Public Key or Certificate Pinning?

Microsoft Azure is making some changes recently which is affecting a number of customers using their services. The main change is to increase overall security through the implementation of new high-availability certificate authorities; however this may cause some interruptions in service for some customers – so if this affects your own organisation or any of your customers then it’s important to take action to minimise any service interruptions.

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