Every business processes different data on a daily basis, whether this is internal or customer data, and how you manage this data can have a direct correlation on your customer services. This is because your clients can utilise their data effectively for marketing and answering customer enquiries, but what does this look like in terms of actual data management?
Cyber threats are a risk to SMEs on a daily basis, and in many cases SMEs are targeted more frequently than larger enterprises. Cyber-attacks can be costly both financially and in terms of business reputation and legal standing. Awareness and preparation are key to looking out for security threats, and preventing them from materialising into a genuine threat. So what are the main things for your customers to look out for?
Problem solving for your clients is all about resolving problems quickly to reduce downtime. However, it’s also about proactive support, effectively monitoring processes and resources to prevent problems before they are able to impact day-to-day operations. So, how can you implement a continuous monitoring strategy to improve problem solving for your clients?