How to improve RTO times following a disaster

‘Disasters’ come in all shapes and sizes for businesses. From systems subjected to sustained attack, to a simple power outage, the consequences of these actions can be severe for those who aren’t prepared. Achieving fast RTO – i.e. the time and service objectives for business recovery following a disaster – has a considerable impact on how well a business recovers overall, how much damage is done and the way in which client relationships can be preserved. One of the best ways to improve RTO times for your customers following a disaster is to create a Disaster Recovery Plan (DRP) for them.

Data back up and protection

Data back up is a key element of a DRP and is implemented well before any disaster can take place. It means that, should the worst occur, restoration happens quickly, even if there has been hardware damage – it is crucial for improving RTO times. Data back up and protection should take into account the risks to the business, key sensitive information, as well as the best ways to ensure back up regularly. The result will be that – even if your customers experience a true disaster – important data is safe and can be accessed when needed.

Restoring services and functionality

One of the biggest obstacles to fast RTO following a negative event is a lack of planning. Planning ahead ensures nothing is overlooked and provides a detailed and simple to follow set of steps that can be put in motion whatever has occurred. Where the road back to complete services and functionality has already been mapped out then it’s far simpler to get back up and running. No headless chickens, no panic delaying next steps. Being prepared for the worst allows your customers’ businesses to perform best under this kind of pressure and improve RTO times immeasurably.

Clear accountability

A DRP will set out who is responsible for what, which is another key factor in ensuring that recovery begins as soon as possible. Duplication of effort and confusion over who should be doing what slow RTO times down, almost to a halt. It is far more efficient to have clear lines of accountability via a DRP so that everyone involved knows exactly what they need to do to play their part in getting the business up and running and back online. The accountability of a DRP also allows for crucial transparency, identifying who made a difference and who was responsible for slowing RTO times down.

Preventing and identifying

Creating a DRP ensures awareness of risks throughout your customers’ businesses and this can be responsible for averting a disaster in the first place. It will also identify where and how monitoring is crucial and give staff the tools to be better informed about vulnerable points in the business and what should be identified as a potential issue. This often results in early warning and problems being spotted before they have had time to fully escalate or take hold, which can make it much easier for a business to recover.

The value of a DRP lies in the planning, preparation and awareness it delivers to a business when it comes to preventing, and dealing with, a disaster. If you’d like to develop this additional layer of protection for your customers’ organisations to speed up your RTO times, Marathon has a wealth of experience and offers white label services to fill in any skills gaps you might have.

Get in touch with Marathon today on 020 8329 1000 to find out our availability.

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Marathon Professional Services is your trusted IT solutions partner. We offer a range of services including Desktop Infrastructure Solutions and Virtualisation, and we act on a white-labelled basis as an extension of your business.